Privacy.

Information we collect

When you submit the contact or audit form, we collect the information you enter: first name, company, email, and the bottleneck description. When you request the workflow bottleneck checklist, we collect the email address entered in that form. We do not ask for Social Security numbers, payment card details, health information, or passwords through this site.

Google Analytics 4 is enabled on this site. It may collect usage data such as pages viewed, device/browser information, referring pages, and approximate location. The site configures GA4 with IP anonymization.

How we use information

We use form submissions to respond to inquiries, deliver requested resources, evaluate whether a Revenue Workflow Audit is a fit, schedule follow-up, and keep a normal business record of the conversation. If analytics are enabled, we use analytics in aggregate to understand site traffic and improve the site.

Third-party services

This site uses a website hosting provider and a form-submission email provider. Google Analytics 4 is used only if a GA measurement ID is configured. These services process information as needed to provide hosting, delivery, and measurement services.

Client call workflows

If Conaway Systems configures a client's after-hours phone workflow, the client owns and controls the phone and voice-platform accounts. Depending on the approved configuration, call content or transcripts may be processed by the client's carrier, voice platform, messaging provider, and connected field-service tools. Recording and transcription are not enabled by default. The client approves the caller notice, consent steps, access, and retention schedule before launch. Each client's agreement and privacy notice list the providers and retention settings actually used.

Conaway Systems demonstrations use a hosted database for private session controls, limited interaction events, and contact inquiries with their demo and mail-piece attribution. Sample pages log opens and button use. Demo event records do not contain the words entered into quote forms or callback summaries. Contact inquiries are stored privately so we can respond.

Demonstration voice calls

Starting a demonstration voice call requires your confirmation before microphone access. Our voice technology provider processes the audio and keeps private recordings and transcripts for 30 days for Conaway Systems review, then deletes them through its retention controls. Use a made-up name and phone number. Do not share actual personal, payment, or medical details. The demonstration does not contact the featured company, create a service request, or dispatch anyone. Private synthetic test-caller agent records use one-day retention.

You can request earlier deletion through the demonstration's Request deletion link or by emailing hello@conawaysystems.com. Our voice technology provider may retain basic billing and operational metadata after call content is deleted.

No sale of personal data

We do not sell personal data collected through this site. We do not share form submissions with third parties for their own advertising or marketing lists.

Access and security

Access to form submissions is limited to Conaway Systems and the service providers needed to operate the website, deliver email, and maintain ordinary business records. We use reasonable administrative and technical safeguards for a small consulting business, but no website, email inbox, or cloud service is completely secure.

Cookies and analytics

The site itself works without an account or login. If Google Analytics is enabled, Google may set cookies or similar browser identifiers for measurement. We do not run advertising pixels on this site.

Retention

Form submissions and related correspondence are kept only as long as reasonably needed to respond to the inquiry, evaluate or manage a prospective engagement, maintain ordinary business records, resolve disputes, and meet legal or accounting obligations. When information is no longer needed for those purposes, it may be deleted, archived, or disposed of through the normal controls of the systems where it is stored.

Data requests

To request access, correction, or deletion of information you submitted through this site, contact us at hello@conawaysystems.com. We will review the request and respond as required by applicable law.

State privacy rights

Depending on where you live and whether a privacy law applies to the business or a specific data flow, you may have rights to request access, correction, deletion, portability, or opt-out choices. This website does not sell personal data, does not process sensitive personal data from site forms, and does not use site-submission data for targeted advertising or automated profiling. If applicable law requires a response to a privacy request, we will honor that requirement and may need to verify your identity before acting on the request.

Texas jurisdiction

Conaway Systems is Houston-based and this policy is written for a Texas small-business consulting site. Texas law may apply to some privacy practices. Whether the Texas Data Privacy and Security Act applies to a given data flow can change as the business grows and as client work changes; this policy will be updated to reflect any changes in scope.

Changes to this policy

We may update this policy as the site, tools, or business practices change. The date at the top of the page reflects the latest update.

Contact

Questions about this policy: hello@conawaysystems.com.